Njom Foods OÜ Privacy Policy

This Privacy Policy explains how Njom Foods OÜ processes personal data in the online stores and websites operated by Njom Foods OÜ, including the domains njomfoods.com, njom.ee, njomfoods.ee, njomfoods.eu, njomfoods.lt, njom.lt, njomfoods.lv, njom.lv, and any other domains used by Njom Foods OÜ.

Njom Foods OÜ processes personal data in accordance with the General Data Protection Regulation of the European Union, Estonian legislation and other applicable data protection requirements.

Data Controller

The data controller is:

Njom Foods OÜ
Registry code: 14123858
Address: Vägeva tee 3a, Peetri alevik, Rae vald, Harju maakond, 75312, Estonia
Email: info@njomfoods.com

What Personal Data Do We Process?

We may process the following personal data:

• first and last name;
• email address;
• phone number;
• delivery address and billing address;
• order data, including purchased products, quantities, price and order history;
• payment-related data to the extent necessary for processing the order;
• content of customer communication when you contact us;
• technical data, such as IP address, device information, browser information, and information collected through cookies and similar technologies;
• marketing consents and newsletter preferences.

We do not collect or process full payment card details. Payments are processed by payment service providers.

Purposes and Legal Basis for Processing Personal Data

We process personal data for the following purposes.

Order Fulfilment

We use your data to receive, confirm, pack, deliver and support your order.

The legal basis is the performance of a contract or taking steps prior to entering into a contract.

Payment Processing

Payment data is processed to carry out, confirm and, if necessary, refund payments.

The legal basis is the performance of a contract and compliance with a legal obligation.

Customer Service and Handling Complaints

We process data to respond to inquiries, resolve issues, and handle returns and complaints.

The legal basis is the performance of a contract, compliance with a legal obligation and legitimate interest.

Accounting and Legal Obligations

We retain invoices and transaction data to the extent necessary for accounting, tax records and compliance with legal obligations.

The legal basis is compliance with a legal obligation.

Marketing and Newsletters

If you have given your consent, we may send you newsletters, offers, campaigns and other marketing information.

You have the right to unsubscribe from the newsletter at any time by using the unsubscribe link in the email footer or by contacting us at info@njomfoods.com.

The legal basis is consent or legitimate interest, where permitted by applicable law.

Online Store Development, Analytics and Advertising

We use analytics and advertising tools to understand how the online store is used, improve the user experience, measure campaign performance and show more relevant advertisements.

The use of such tools is generally based on your consent where required by law.

Service Providers and Processors

We may share personal data with service providers who help us operate the online store, fulfil orders, process payments, deliver goods, carry out marketing and analyse the performance of the online store.

Such service providers may include, for example:

• Shopify – online store platform and technical management of the e-commerce store;
• Maksekeskus / MakeCommerce – payment processing;
• DPD – parcel locker and courier services;
• Smartpost – parcel locker and courier services;
• Klaviyo – email marketing and automation;
• Shopify Email – email marketing;
• Google Analytics 4 – web analytics;
• Google Ads – advertising and campaign measurement;
• Meta Pixel – advertising and campaign measurement on Meta platforms;
• TikTok Pixel – advertising and campaign measurement on TikTok;
• Hotjar or a similar user experience analytics tool – user experience analysis of the online store.

We do not sell your personal data to third parties.

Transfers Outside the European Economic Area

Some of our service providers may process data outside the European Union or the European Economic Area.

In such cases, we use service providers who apply appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or other valid data protection mechanisms.

How Long Do We Keep Personal Data?

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by law.

For example:

• order and customer communication data is retained for the period necessary to manage the customer relationship and possible claims;
• accounting-related data is retained for the period required by law;
• marketing data is retained until consent is withdrawn or until the data is no longer necessary.

Your Rights

You have the right to:

• access your personal data;
• request correction of inaccurate data;
• request deletion of data where there is a legal basis for doing so;
• restrict the processing of personal data;
• object to the processing of personal data;
• withdraw consent where processing is based on consent;
• receive your data in a structured, commonly used and machine-readable format;
• lodge a complaint with the Estonian Data Protection Inspectorate.

To exercise your data subject rights, please contact us at info@njomfoods.com.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the online store, enable the shopping cart, improve the user experience, analyse store performance and measure advertising.

More detailed information about the use of cookies is available in a separate document: Cookie Policy.

Lodging a Complaint

If you believe that the processing of your personal data violates your rights, you have the right to contact the Estonian Data Protection Inspectorate: www.aki.ee.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published in our online store and will take effect upon publication, unless stated otherwise.

Last updated: May 2026