Terms of service

Terms of Purchase

These terms of purchase apply to purchases made in online stores and websites managed by Njom Foods OÜ, including the domains njomfoods.com, njom.ee, njomfoods.eu, njomfoods.lt, njom.lt and other domains used by Njom Foods OÜ.

The owner and seller of the online store is:

Njom Foods OÜ
Registry code: 14123858
VAT number: EE101912437
Address: Vägeva tee 3a, Peetri alevik, Rae vald, Harju maakond, 75312, Estonia
Email: info@njomfoods.com

1. Validity of the Terms

These terms of purchase apply when purchasing goods from online stores operated by Njom Foods OÜ.

In addition to these terms, legal relationships arising from purchases made in the online store are governed by the laws of the Republic of Estonia and the European Union.

Njom Foods OÜ reserves the right to amend these terms of purchase. Amendments will be published in the online store and will take effect from the moment of publication, unless stated otherwise.

2. Product Prices

The prices of products sold in the online store are displayed next to the products.

All prices are in euros and include VAT, unless stated otherwise.

A delivery fee will be added to the price if the order does not meet the conditions for free delivery.

The delivery fee depends on the customer’s location, the weight of the order and the selected delivery method. The delivery cost is displayed in the shopping cart before the order is confirmed.

Njom Foods OÜ reserves the right to change prices, campaigns and delivery methods. The price that applies to the order is the price displayed at the moment the order is placed.

3. Placing an Order

To place an order, the customer must add the desired products to the shopping cart, enter the required contact and delivery details, select the delivery method and pay for the order.

The customer is responsible for ensuring that the contact and delivery details provided are correct. The customer is responsible for any delays, additional costs or failed deliveries caused by incorrect or incomplete information.

The order is considered confirmed after successful receipt of payment.

4. Payment Methods

Payments can be made using the payment methods displayed in the online store.

Payments are processed by Maksekeskus / MakeCommerce.

Available payment methods may include:

bank links;
card payments;
Apple Pay;
Google Pay;
other payment methods displayed in the online store.

Njom Foods OÜ does not process or store the customer’s full payment card details.

5. Delivery

We deliver orders in Estonia, Latvia and Lithuania.

Available delivery methods:

DPD parcel locker;
Smartpost parcel locker;
Smartpost courier;
other delivery methods displayed in the online store.

The usual delivery time is 2–5 working days from order confirmation.

In exceptional cases, delivery may take longer, for example due to delays by the transport partner, lost parcels, larger campaign periods, public holidays, weather conditions or other circumstances beyond the control of Njom Foods OÜ.

The delivery price is displayed in the shopping cart before the order is confirmed. The online store may offer free delivery when a certain order amount, campaign, weight or other condition is met.

Parcel locker delivery price is calculated for every started 11 kg. If the order weight exceeds 11 kg, the order may be split into several shipments and an additional delivery fee may apply for every started 11 kg according to the conditions displayed in the online store.

Free parcel locker delivery applies if the order meets the free delivery order value condition and the order weight does not exceed 11 kg. If the free delivery condition is met but the order weight exceeds 11 kg, an additional fee may apply for every next started 11 kg shipment.

If the parcel is returned to Njom Foods OÜ due to an incorrect address, failure to collect the parcel or customer inactivity, resending the parcel may be carried out at the customer’s expense.

If the order contains frozen products or products requiring special transport conditions, delivery may take place via a separate delivery method, separate shipment or limited delivery area.

6. Product Availability

If an ordered product cannot be delivered, we will contact the customer and, where possible, offer a replacement product, later delivery or refund the corresponding amount.

Njom Foods OÜ is not responsible if a product is temporarily out of stock, but will make reasonable efforts to inform the customer as soon as possible.

7. Campaigns and Discount Codes

Campaigns, discounts and discount codes are valid during the period and under the conditions stated in the campaign terms.

Unless stated otherwise, different discount codes and campaigns cannot be combined.

Njom Foods OÜ reserves the right to end a campaign or change its conditions if a technical error, misuse or another valid reason occurs.

8. Right of Withdrawal and Returns

Consumers generally have the right to withdraw from a distance contract within 14 days from receiving the goods.

To withdraw from the contract, please send a clear statement to info@njomfoods.com.

Returned goods must be unused, unopened, in their original packaging and in the same condition as when received.

The 14-day right of withdrawal does not apply to products that, by their nature, cannot be returned.

This includes, among others:

perishable products;
frozen or cold-chain products, if their shelf life or food safety cannot be guaranteed after being handed over to the customer;
food products with opened packaging;
products that are not suitable for return due to health protection or hygiene reasons, if the packaging has been opened;
products that have been used, damaged or stored against the manufacturer’s instructions.

The direct costs of returning goods are covered by the customer, except when the reason for return is an incorrect, defective or damaged product.

More detailed information can be found on the separate Returns and Claims page.

9. Claims and Defective Goods

If the goods are damaged, incorrect or defective, please notify us as soon as possible at info@njomfoods.com.

Please include the following in your email:

order number;
name of the damaged or incorrect product;
description of the problem;
photos of the product, product packaging and transport packaging.

We will resolve the claim within a reasonable time and, where necessary, replace the product, refund the payment or offer another suitable solution.

10. Liability

Njom Foods OÜ is responsible for the conformity of the products sold to the customer in accordance with applicable legislation.

Njom Foods OÜ is not responsible for damage caused by incorrect information provided by the customer, improper storage of products, incorrect use or customer inactivity.

The customer is responsible for storing and using the products according to the instructions stated on the packaging.

11. Processing of Personal Data

Njom Foods OÜ processes the customer’s personal data in accordance with the privacy policy.

More detailed information about the processing of personal data can be found on the Privacy Policy page.

12. Dispute Resolution

If the customer has a claim regarding the online store, it must be sent to info@njomfoods.com.

If the customer and Njom Foods OÜ cannot reach an agreement, the consumer has the right to contact the Consumer Disputes Committee.

The consumer also has the right to protect their rights by contacting a competent court or another competent supervisory authority.

Last updated: May 2026.