Privacy policy
Njom Foods OÜ Privacy Policy
This privacy policy explains how Njom Foods OÜ processes personal data in its online stores and websites, including the domains njomfoods.com, njom.ee, njomfoods.eu, njomfoods.lt, njom.lt and other domains used by Njom Foods OÜ.
Njom Foods OÜ processes personal data in accordance with the European Union General Data Protection Regulation, Estonian legislation and other applicable data protection requirements.
Data Controller
The data controller of personal data is:
Njom Foods OÜ
Registry code: 14123858
Address: Vägeva tee 3a, Peetri alevik, Rae vald, Harju maakond, 75312, Estonia
Email: info@njomfoods.com
What personal data do we process?
We may process the following personal data:
first and last name;
email address;
phone number;
delivery address and billing address;
order data, including purchased products, quantities, price and order history;
payment-related data to the extent necessary for processing the order;
content of customer communication, if you contact us;
technical data, such as IP address, device information, browser information and information collected through cookies and similar technologies;
marketing consents and newsletter-related preferences.
We do not collect or process full payment card details. Payments are processed by payment service providers.
Purposes and legal basis for processing personal data
Order fulfilment
We use your data to receive, confirm, prepare and deliver your order, and to provide customer support.
The legal basis is the performance of a contract or taking steps prior to entering into a contract.
Payment processing
Payment data is processed to carry out, confirm and, where necessary, refund payments.
The legal basis is the performance of a contract and compliance with a legal obligation.
Customer service and handling claims
We process data to respond to enquiries, solve problems and handle returns and claims.
The legal basis is the performance of a contract, compliance with a legal obligation and legitimate interest.
Accounting and legal obligations
We retain invoices and transaction data to the extent necessary for accounting, tax accounting and fulfilling legal obligations.
The legal basis is compliance with a legal obligation.
Marketing and newsletters
If you have given your consent, we may send you newsletters, offers, campaigns and other marketing information.
You have the right to unsubscribe from the newsletter at any time by using the unsubscribe link in the footer of the email or by writing to info@njomfoods.com.
The legal basis is consent or legitimate interest, where permitted under applicable law.
Online store development, analytics and advertising
We use analytics and advertising tools to understand the use of the online store, improve user experience, measure campaign performance and show more relevant advertisements.
The use of such tools generally takes place on the basis of your consent, where required by law.
Service providers and processors
We may transfer personal data to service providers who help us manage the online store, fulfil orders, process payments, deliver goods, carry out marketing and analyse the performance of the online store.
Such service providers may include, for example:
Shopify – online store platform and technical management of the online store;
Maksekeskus / MakeCommerce – payment processing;
DPD – parcel locker and courier services;
Smartpost – parcel locker and courier services;
Klaviyo – email marketing and automation;
Shopify Email – email marketing;
Google Analytics 4 – web analytics;
Google Ads – advertising and campaign measurement;
Meta Pixel – advertising and campaign measurement on Meta platforms;
TikTok Pixel – advertising and campaign measurement on the TikTok platform;
Hotjar or another similar user experience analytics tool – analysis of the online store user experience.
We do not sell your personal data to third parties.
Transfer of data outside the European Economic Area
Some of our service providers may process data outside the European Union or the European Economic Area.
In such cases, we use service providers that apply appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or other valid data protection mechanisms.
How long do we retain data?
We retain personal data for as long as necessary to fulfil the purposes for which the data was collected, or for as long as required by law.
For example:
order and customer communication data is retained for the period necessary to manage the customer relationship and handle possible claims;
accounting-related data is retained for the period required by law;
marketing data is retained until consent is withdrawn or until the data is no longer necessary.
Your rights
You have the right to:
access your personal data;
request correction of inaccurate data;
request deletion of data, where there is a legal basis for doing so;
restrict the processing of personal data;
object to the processing of personal data;
withdraw consent, where processing is based on consent;
receive your data in a structured, commonly used and machine-readable format;
file a complaint with the Estonian Data Protection Inspectorate.
To exercise your data subject rights, please write to info@njomfoods.com.
Cookies and similar technologies
We use cookies and similar technologies for the functioning of the online store, shopping cart use, improving user experience, analytics and advertising measurement.
More detailed information about the use of cookies can be found in a separate document: Cookie Policy.
Filing a complaint
If you believe that the processing of your personal data violates your rights, you have the right to contact the Estonian Data Protection Inspectorate: www.aki.ee.
Changes to this privacy policy
We may update this privacy policy from time to time. The new version will be published in our online store and will take effect from the moment of publication, unless stated otherwise.
Last updated: May 2026.